App Purchases Common Q's
Please try clearing your browsers cookies/cache, restarting your browser, and attempting your purchase again.
If you think your purchase may have gone thr...
Fri, 29 Apr, 2016 at 12:12 AM
Please be sure you are copying and pasting just the serial number itself -- sometimes when you copy/paste text, an extra space or line break finds its way i...
Thu, 26 Apr, 2018 at 3:59 PM
One of the best things about having a MacUpdate account is quick access to all of your previous purchases. You can visit https://www.macupdate.com/member/ac...
Thu, 26 Apr, 2018 at 4:00 PM
Yikes! Please send us an email and we’ll get that resolved for you. We'll be able to refund duplicate purchases within 24-48 hours. Please make sure th...
Thu, 26 Apr, 2018 at 4:02 PM
There may have been specific instructions in your emailed purchase receipt that explain how to download, install and register your recent purchase or log in...
Wed, 21 Dec, 2016 at 3:51 PM
Due to the unbelievable discounts we’re able to provide on MacUpdate Promo we’re unfortunately not able to sell any applications beyond the promotional peri...
Thu, 26 Apr, 2018 at 8:52 PM
Every app has it's own license agreement. Typically, most Mac developers allow you to use an app you purchased on a total of up to 5 household Macs. How...
Fri, 29 Apr, 2016 at 12:23 AM
If your app purchases went through, you'll see them listed on your Purchases page when you are logged in on MacUpdate.com. If they are not there, that u...
Thu, 26 Apr, 2018 at 8:49 PM
Let us know on our contact form, and we’ll get the erroneous app(s) refunded and deleted right away.
Didn't find what you're looking for? Feel f...
Wed, 30 Nov, 2016 at 9:13 PM
1. You must be logged into your MacUpdate account, and then: https://deals.macupdate.com/order/csv-all/id/1035329 The id is your member number (Email us i...
Wed, 14 Dec, 2016 at 8:28 PM